购物须知&退货协议

The actual usage effect of this product depends on individual circumstances and cannot guarantee that every user can enjoy the promotional effect. If you have any questions, please consult our online customer service or contact us via email. Our company reserves the right of final interpretation.

Regarding the trading of jadeite raw stones

Jade raw stone has special characteristics. Once the original state of the raw stone is destroyed by cutting, opening windows, or processing carving, it is considered for use and does not support returns or exchanges!

Regarding transportation methods

Support cash on delivery+free shipping+no reason for returns and exchanges! If you have any questions after receiving the goods, please contact us: lizhuo198686@gmail.com Meanwhile, please attach your name, contact information, and order number in the email so that we can process it quickly and promptly. Wishing you a pleasant shopping experience!!!

Regarding delivery time

After the order is successfully placed, we will deliver the goods in the order of the order. The delivery cycle is 3 working days, and the general delivery time is about 7-30 working days

Raw stone processing takes 15-30 working days, please be patient and wait

How to apply for a return

Jade raw stone has special characteristics. Once the original state of the raw stone is destroyed by cutting, opening windows, or processing carving, it is considered for use and does not support returns or exchanges!

Return or exchange due to quality reasons: Within 7 days from the date of receipt of the goods, send an email to the after-sales service center: lizhuo198686@gmail.com Customer service will accept your request within 1-3 business days after receiving the email.

• Return and exchange process

Confirm receipt – Apply for return or exchange – Customer service registration processing – Black Cat pick-up – Return or exchange inspection – Return or exchange.

Please indicate the order number, name, and return/exchange phone number.

How to cancel an order

To cancel the order, you need to send an email to the after-sales service center and explain the relevant reasons. The email content should indicate your order number, name, and phone number.

Our policy supports returns and refunds within 7 days. If you return and refund within 7 days of purchase, we are sorry that we cannot provide you with a refund or exchange service.

To receive a return, your item must be unused, undamaged, and in its original packaging.

Some types of goods can be returned tax-free. Perishable items such as food, flowers, newspapers, or magazines will not be returned. We also do not accept personal or hygiene products, products containing hazardous substances, flammable liquids or gases.

Other non refundable items:

*Gift Card

*Downloadable software products

*Some health and personal care products

A receipt or purchase voucher is required for returns.

Please do not return the product you purchased to the manufacturer.

In the following situations, only a partial refund or no refund will be issued: (if applicable)

*There are obvious signs of usage in the reservation

*Open CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records

*Any item that does not conform to its original state will be damaged or lost due to our mistake

*Any returned item should be returned within 7 days after being returned and refunded.

If the purchase amount of pure goods in the order does not meet the free shipping standard due to return, an additional logistics fee of 100 yuan will be charged for exceeding the business pick-up on the original shipping order during the return and refund process; The logistics fee for Black Cat House is 150 yuan; The logistics fee for outlying islands is 230 yuan.

Refund (if applicable)

After receiving and checking your return, we will send you an email notifying you that we have received your return. We will also notify you to approve or reject the refund.

If approved, we will process your refund and automatically refund it to your credit card or original payment method within a certain number of days.

Refund delay or loss (if applicable)

If you have not received the refund yet, please recheck your bank account first.

Then contact your credit card company, it may take some time for a formal refund.

Next, contact your bank. Refunds usually require some processing time.

Sales of goods (if applicable)

Only products at normal prices can be refunded. Unfortunately, promotional items are non refundable. This is not our e-commerce website

Replace (if applicable)

We only replace defective or damaged items. If you need to replace it with the same item, we will notify you of the return address.

gift

If the product is marked as a gift at the time of purchase and sent directly to you, you will receive a gift voucher with return value. After receiving the returned item, the gift voucher will be mailed to you.

If the product is not marked as a gift at the time of purchase, or if the gift giver sends you an order later, we will refund the gift giver and notify you of the return.

transport

You will be responsible for shipping the returned items. The shipping fee is non refundable. If you receive a refund, the return shipping fee will be deducted from the refund.

Depending on your place of residence, the time you may need to replace the product may vary.

If the purchase amount of pure goods in the order does not meet the free shipping standard due to return, an additional logistics fee of 100 yuan will be charged for exceeding the business pick-up on the original shipping order during the return and refund process; The logistics fee for Black Cat House is 150 yuan; The logistics fee for outlying islands is 230 yuan.